Sometimes when you read back an email, you discover double meanings that aren’t too far from the truth… I had to compose this email because Dyson’s Chat and Phone are not being covered at the moment. I don’t really expect that their email is either, but who knows…
My Stick Dyson first complained of an obstruction a few weeks ago… and, when none could be found, decided to just stop working. (I suspect COVID-19 but my husband says a virus cannot survive in a vacuum…) Sorry for the decidedly noir humor but sometimes that’s all that keeps us sane these days.
So here I am with loads of time to keep my house and studio spic and span and my stick vac is down. Thankfully, I have a bigger corded vacuum but it’s a pain to lug out EVERYDAY into TWO different buildings, which is what we’re looking at right now when keeping things clean feels so urgent.
It appears, from your Troubleshooting page, that I need a new Main Body and cyclone.
How do I get one and how much will it cost?
A mere 2 hours later… I get this:
Good afternoon Roxanne,
Thank you for your email, and for providing us with those details.
I have been able to register the machine on an account for you and have ordered a replacement main body unit to be delivered to you free of charge under the machine’s 2 year guarantee. The part will be delivered to you in the next 5 working days.
Once it has arrived and is fitted, if any issue persists please let us know and we will be able to investigate further for you.